The interpersonal actions of customer service

The interpersonal actions of customer service

It is clear that just looking good will not produce the desired level of customer satisfaction.

The interpersonal actions in this list mean a great deal in the area of customer relations. They can change customer perceptions and ultimately affect the success of your customer relations efforts.

1. Smiling

2. Eye contact

3. How you look

4. Shaking Hands

5. Be attentive

6. Tone of Voice

7.Hand Gestures

8. Personal

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Agricultural Credit Department

Agricultural Credit Department

Circulars/Circulars Letters 1-100 (Updated on 15.02.2016)

Publish

Date Title Link

Published by: Agricultural Credit Department

05/01/16 ACD Circular Letter No. 01: Regarding disbursement of

22/12/15

02/11/15 ACD Circular Letter No. 04 : Agricultural loan disbursement

25/08/15 ACD Circular Letter No. 03 : Refinance scheme on Milk

02/08/15 ACD Circular No. 05 : Agricultural loan disbursement in

27/07/15 ACD

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Impressions in Customer Services

Impressions in Customer Services

The reality is that we prefer doing business with those we like and trust. Impressions are the key to developing trust and confidence in the customer.

As the old saying goes, ” You will never get a second chance to make a first impression. ” This is why the first impression is extremely important and can

set the tone for all future transactions.

Here are some ways of creating positive

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Customer service basics

Customer service basics

After years of polling and market research, it turns out customers are constantly internalizing their customer service experience. What this means is they are grading your customer service during each transaction but you rarely know it.

While there are a multitude of customer need, five basics need stand out:

1. Friendliness: The most basic and associated with courtesy and politeness.

2. Empathy: The

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The elements of customer services

The elements of customer services

Three key elements of customer services are:

1. Expanding your definition of services

2. Identifying your customers

3. Developing a customer friendly approach

Customer service means providing a quality services or products that satisfy the needs of a customer and keep them coming back.

Good customer services means much more- it means continued success, increased profits, higher satisfaction, improved company or organization morale, better team

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Methods of Despatch of Statements S-1,S-2,S-4,S-5,S-6 to the Bangladesh Bank

Methods of Despatch of Statements S-1,S-2,S-4,S-5,S-6 to the Bangladesh Bank

1. Reporting of transactions under FC Accounts other than those of Bangladeshi National working aboard. -Deposits and withdrawals in FC should not be included in the summary Statements Viz S-1, S-2 etc. -Withdrawals in Taka in Bangladesh should be treated as inward remittance and should be shown as purchase in summary statements S-1, S-2, etc. 2

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Guidelines for Foreign Exchange

Guidelines for Foreign Exchange

Guidelines for Foreign Exchange-Volume – 1(CONTENTS)

1 Introductory 1-2 2 Authorised Dealers and Money Changers 3 3 Bangladesh Bank’s Transactions with ADS 4-5 4 Foreign Currency Accounts of the ADS and Purchase and Sale of Foreign Currency 6 5 Non-Resident Taka Accounts of Foreign Bank Branches and Correspondents 7 6 Forward Dealings in Foreign

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Guidelines for preparation and Submission of Bangladesh Bank Returns

Guidelines for preparation and Submission of Bangladesh Bank Returns

Maintenance of report & Time Limit for submission of Returns to Bangladesh Bank

The branch with Authorized Dealer license must maintain proper record of all foreign exchange transactions including non-resident Taka accounts in their books. The branch must submit returns and statements to Bangladesh Bank. Where there is no transaction to report during a particular period, a “Nil’ Return/Statement to be submitted. The monthly Return/Statement listed below are to be submitted

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Customer Services

Customer Services

For the purpose of the services received by the people the population of the Country may be looked at from three different angles. These are present customers, potential customers and general public. A bank provides services to all these three categories of people. Present customers may be considred as direct customers and potential customers and general public as indirect customers. Population<br

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Negotiable Instrument Act 1881

Negotiable Instrument Act 1881

Some important sections of Negotiable Instrument Act, 1881 with short explanations, which may help Bankers (our official staff) in their day to day Banking Law and Practice.

Section -5

Bill of Exchange “A Bill of Exchange is an instrument in writing containing an unconditional order, signed by the maker directing a certain person to pay on demand or at a fixed or determinate

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